Please fill the custom enquiry form with as much detail about your event. We require a minimum of 2 weeks notice prior to your event. Depending on date availability I will provide a quote and if we agree I will send an invoice with payment details.

​

A non refundable deposit of 50% is required to hold your date of booking. The final balance is due 2 weeks before the pick up date. your order is only confirmed for pick up once full payment is received.

Sweet Buttercream Co is food licensed with Sutherland Shire Council. We are happy to provide copies of our license and insurance at request to your reception venue. 

All orders can be picked up from our headquarters by appointment only during opening hours.

​

Upon pick up it is the responsibility of the customer to check the state of the item before leaving the premises. Once the item has left the premises Sweet Buttercream Co is not liable for any damages that may occur thereafter. Care instructions will be provided on pick up.

Cookies can be posted Australia wide via standard or express shipping, maximum quantities apply. 

​

We do offer personal delivery for larger cookie orders, cakes and cupcakes. Delivery is charged according to distance, travel time and road tolls. Delivery is subject to availability, date and location and will be advised during quote. 

Note: Any cakes greater than 3 tiers require delivery to location and set up, this will incur extra charges. 

​

A small selection of our menu can be substituted to meet certain dietary requirements. It is the responsibility of the customer to advise of any allergy issues prior to booking. It is also the responsibility of the customer to inform their guests of all allergy information.

​

Although we follow strict food safety procedures to avoid cross contamination, we also bake in a kitchen where gluten, dairy, soy, egg & nuts are often used in other products and therefore traces of these ingredients may be present.

​

Please email us directly at info@sweetbuttercream.com.au to enquire about our menu and your specific requirements.

​

We love creating unique one of a kind designs for your cakes or cookies and therefore will not  duplicate a picture of someone else's work. 

We prefer you send ideas related to the theme, event style or colour scheme for inspiration but if you must send pictures, under no circumstance will the designs be replicated. 

Cake storage

Buttercream cakes- must be stored in the refrigerator until the start of your party. We recommend removing it from the fridge at least 2hrs before serving to guests. This maintains the appearance and also allows enough time for the cake to come to room temperature for serving. 

Fondant cakes- should be left at room temperature and should not be refrigerated, as this might alter the appearance of fondant icing and ruin fondant decorations. 

​

Cookies storage

Royal icing and fondant cookies- most of our cookies come heat sealed for freshness, unless stated otherwise. Cookies should be stored in a cool, dry place away from direct sunlight. Cookies that are heat sealed will stay fresh for up to 6 weeks if stored correctly in original packaging. 

​

​

In the event that you require to postpone your order prior to 2 weeks of your pick up date a credit minus any incurred costs will be provided towards a future booking, subject to availability.

​

If for any reason your event is required to be postponed within 2 weeks of your pick up date, please contact us immediately.

If you cancel your order within 2 weeks of your pick up date, no refunds will be given.

​

If Sweet Buttercream Co requires to cancel the booking due to illness/unforeseen circumstances the customer will be issued a refund within 7 days of notification.

Please contact us via the custom enquiry form or email info@sweetbuttercream.com.au for any further questions.